Terms of Service
OVERVIEW
This website is operated by Peter Kovács – oboe-reeds.com. Throughout the site, the terms “we”, “us”, “I” and “our” refer to Peter Kovács – oboe-reeds.com. Peter Kovács – oboe-reeds.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on clickEshop.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Terms of Service
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any applicable laws of the Slovak Republic (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks; and changes to conform and adapt to technical requirements. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell or exploit any part of the Service without express written permission. Section headings are for convenience only and do not affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is not accurate, complete or current. The material is provided for general information only. Reliance on any material is at your own risk. We reserve the right to modify the site at any time, but are not obligated to update information. It is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) without notice. We shall not be liable for any modification, price change, suspension or discontinuance. All product prices are listed in EUR and are final, as shown with the product. The final price including any applicable shipping fees is clearly displayed in the shopping cart before confirming the order. Please note that Peter Kovács – oboe-reeds.com is not a VAT payer.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available online only. These may have limited quantities and are subject to return or exchange per our Refund Policy. We strive for accuracy in displaying colors and images, but cannot guarantee your monitor’s display accuracy. We reserve the right to limit sales to any person, region, or jurisdiction, and to discontinue any product. We do not guarantee product quality or error-free services. The delivery time of products ranges from 3 to 21 days depending on availability. The estimated delivery time and shipping method are shown during the checkout process, based on the selected shipping option.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may refuse any order and limit or cancel quantities per customer. In such cases, we may contact you using provided details. You agree to provide current, complete and accurate account information, and to update it promptly so we can complete transactions and contact you as needed. See our Refund Policy for more.
SECTION 7 - OPTIONAL TOOLS
We may give access to third-party tools without monitoring or input. These tools are provided 'as is' and we disclaim all liability. Use of such tools is at your own risk. Future services and features will also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Third-party links may direct you to unaffiliated websites. We are not responsible for their content, accuracy or policies. Complaints or issues with third-party products should be directed to them.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us comments, you grant us unrestricted rights to use them. We are not obligated to maintain confidentiality or pay compensation. You agree your submissions will not violate any third-party rights and will not be unlawful, abusive or harmful. We may remove inappropriate content. You are solely responsible for your comments.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy, available on our website.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
There may be errors or omissions in product information or pricing. We reserve the right to correct such errors and update or cancel orders accordingly, without prior notice.
SECTION 12 - PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose, to violate laws, infringe on rights, harass, harm, upload malware, collect personal info, spam, or interfere with security. We may terminate use for any such violations.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free service. All services and products are provided 'as is'. We are not liable for any damages arising from use of the service or products, to the maximum extent permitted by Slovak law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless Peter Kovács – oboe-reeds.com from any third-party claims arising from your breach of these Terms or violation of law or third-party rights.
SECTION 15 - SEVERABILITY
If any provision is found unenforceable, it shall still be enforced to the extent permitted, and the remainder shall remain valid.
SECTION 16 - TERMINATION
These Terms remain effective until terminated by you or us. We may terminate access if you breach any term. Obligations prior to termination survive termination.
SECTION 17 - ENTIRE AGREEMENT
These Terms, along with any policies posted, constitute the full agreement and supersede prior agreements. Ambiguities will not be interpreted against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms and any related agreements shall be governed by the laws of the Slovak Republic.
SECTION 19 - CHANGES TO TERMS OF SERVICE
We may update these Terms at any time by posting changes. Your continued use of the website after such changes constitutes acceptance of the new Terms.
SECTION 20 - PRODUCT INFORMATION
The product is a reed for an oboe or English horn made personally by the e-shop operator, all other information is provided in the product description in the e-shop.
All products and services offered on our website are described as accurately as possible. The final price of each item is displayed with the product and in the cart before purchase, including applicable shipping fees. As we are not VAT registered, prices do not include VAT. Information on product availability is provided individually per item, and items available on backorder will indicate estimated delivery time.
SECTION 21 - ORDERING AND CONTRACT FORMATION
By placing an order through our website, you are making a binding offer to purchase the selected products. Once we receive your order, you will receive an automatic confirmation via email. The purchase contract becomes valid once your payment is accepted and processed. All confirmed orders are considered final and binding.
SECTION 22 - PAYMENT TERMS
You may pay using available payment methods including credit/debit card, bank transfer, or other options offered at checkout. All payments must be made in advance unless otherwise specified. Any fees associated with the payment method will be shown before confirming your order.
Payments are made through the payment gateway of Comgate a.s. : https://www.comgate.cz/en
Information on payment methods - card payments and bank payment buttons with a basic explanation of the payment process :
https://help.comgate.cz/v1/docs/en/payments-by-a-card
Comgate Support | Bank transfers
For any complaints or questions about payments:
Comgate, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 267
SECTION 23 - DELIVERY TERMS
We deliver through various courier services. The price of delivery and available shipping methods are shown during checkout. Products are shipped within 3 to 21 days depending on availability. We are not responsible for delays caused by the carrier, but we will assist with claims if goods are damaged during transport. If it is not possible to ship the goods on time, the buyer has the option to cancel the order and the money for the ordered goods and shipping costs will be refunded within 14 days.
SECTION 25 - RIGHT OF WITHDRAWAL
If you are a consumer in the EU, you have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason. To exercise this right, you must inform us via email and return the goods in their original condition. For more information please see our Refund policy.
In case of withdrawal from the contract, use the sample withdrawal form and send it to info@oboereeds.com
or send it to the address:
Peter Kovács – oboe-reeds.com
Rudlovská Cesta 771/40
Banská Bystrica, 974 01
Slovakia
You are responsible for return shipping costs. Exceptions: reeds, custom-made items, or opened personal-use products are non-returnable for hygienic and functional reasons.
SECTION 26 - WARRANTY AND COMPLAINTS
All products are covered by a statutory warranty period of 24 months for consumers. If your item is faulty or does not match the description, you may submit a complaint by contacting us via email. Complaints will be handled within 30 days of receipt.
SECTION 27 - DATA PROTECTION
Your personal data is processed according to our Privacy Policy, which complies with the GDPR and is available on our website.
SECTION 28 - DISPUTE RESOLUTION
In case of disputes, you may contact the Slovak Trade Inspection (SOI) https://www.soi.sk/ or use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
SECTION 29 - CONTACT INFORMATION
Trade name: Peter Kovács – oboe-reeds.com
ID : 57096708
Email: info@oboe-reeds.com
Physical address: Rudlovská Cesta 771/40, Banská Bystrica, 974 01Slovakia
SECTION 30 – FINAL PROVISIONS
These Terms are valid as of their publication and may be updated at any time. Slovak law shall apply to all contractual relationships. Any changes will be announced on our website.
